Shipping & FAQ

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

If your item(s) are available for immediate shipment , we will process the charges and submit the order for shipment.

Order Shipment:

We dispatch items separately. We receive stock from different suppliers at different times of the day and we dispatch your items when they arrive to get them to you as soon as possible.

If your order is in stock, it will ship from our warehouse within 1 business day from the date of your order during business hours, Monday to Friday. If an order is placed Friday or over the weekend, the order will not be processed until Monday morning.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at office@waterinstallations.com

Shipping Times

Standard shipping is between 3 to 14 business days.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please send photos to office@waterinstallations.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.

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